Return Policy for Trade Chemicals Europe BV

Introduction

At Trade Chemicals Europe BV, we are committed to customer satisfaction. This Return Policy outlines the conditions under which products purchased from us can be returned.

Return Period

• Products can be returned within 30 days of the receipt date.

Condition of Returned Products

• Products must be returned in their original condition, unopened, and unused.
• The safety seal must be intact.

Non-returnable Items

• Due to the nature of our products, items that have been opened or used cannot be returned for safety and hygiene reasons.

Process for Returns

1. Contact Us: To initiate a return, contact our customer service at info@cleanandsolve.com or +31 (0)85 888 3500.
2. Return Authorization: We will provide a return authorization and instructions on how to send your items back.
3. Shipping: You will be responsible for paying for your own shipping costs for returning the item. Shipping costs are non-refundable.

Refunds

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

Exchanges

• We only replace items if they are defective or damaged.
• If you need to exchange an item for the same item, send us an email at info@cleanandsolve.com and send your item to our specified return address.

Gifts

• If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.

Contact Information

• For more information about our return policy, please contact us at info@cleanandsolve.com or +31 (0)85 888 3500.

Changes to the Return Policy

• We reserve the right to modify this return policy at any time, so please review it frequently.